Breaking News

Hexagon Application Lets Diversion of 911 Phone calls to Nurses

As community security businesses get the job done to improve their emergency dispatch units, Hexagon, a laptop-aided dispatch technologies supplier, is presenting a way to much better discern the severity of phone calls — which in change could decrease burdens and prices for very first responders.

The Sweden-based mostly firm states Nurse Navigator — essentially, a triage method developed for 911 phone calls that includes precise nurses — can cut down the strain on ambulance operators and emergency rooms. The organization is amid the most up-to-date tech vendors to offer this sort of companies.

Through the company’s program, 911 get in touch with-takers can route crisis requests to nurses who can then identify if certain phone calls call for quick emergency aid, in excess of-the-phone assistance and care or adhere to-up appointments with other professional medical professionals.


For occasion, a 911 dispatcher could receive a ask for for an ambulance, and that dispatcher will check with a collection of “probing issues to establish the severity of the circumstance,” Monthly bill Campbell, a senior VP at Hexagon, spelled out in an electronic mail interview with Government Technology.

“Depending on the caller’s responses, they may perhaps be routed to a nurse who can even further appraise the affected individual and aid the required treatment, which can contain every little thing from more than-the-phone instructions to scheduling an appointment at a clinic and arranging transportation,” he stated. “Should the nurse learn the situation is far more really serious than at first considered, an ambulance may perhaps be asked for.”

Nurses who acquire portion in the application normally arrive from partnerships and collaborations with public safety agencies applying the Hexagon software program, together with other unexpected emergency businesses this sort of as crisis rooms and urgent care clinics. Get in touch with facilities with out accessibility to nurses can route phone calls to other centers that have them, he stated.

Just one current user of this procedure and the fundamental Hexagon laptop or computer-aided dispatch technology is Rochester, N.Y., in a joint exertion with Monroe County — while Campbell claimed this system can attractiveness to all regions dealing with enhanced 911 phone volumes and provider requires.

He stated final results so far clearly show that the use of this program has lowered crisis area visits by as considerably as 30 per cent — along with preserving “millions” of bucks and “thousands of law enforcement and EMS several hours reserved and used to much more critical, daily life-threatening wants.”

He mentioned the ongoing deployment of this program displays the greater pattern in community safety to dispatch mental health and fitness gurus to selected calls and to in any other case offer far more precise and effective responses to 911 calls.

Utilizing the Hexagon software program for Nurse Navigator calls for extra than just flipping a change, in accordance to Campbell.

“Dispatchers and get in touch with-takers need to have engineering that permits them to speedily assess a problem, so they can deliver the proper resources to callers in need,” he stated. “This usually means 911 centers require flexible IT methods that can be configured centered on company processes, so when a new initiative like a Nurse Navigator software is included, the system can accommodate it on the back again conclude, offering a seamless knowledge on the front stop for the dispatchers and responders.”

How emergency dispatch can use Nurse Navigator also may well vary, he explained.

For occasion, he mentioned that some companies can make your mind up to use personalized workflows in just their pc-aided dispatch (CAD) units. That makes it possible for dispatchers to speedily determine whether or not an incoming call might meet the conditions for the Nurse Navigator software.

As nicely, crisis dispatch vendors could initiate special codes in just the CAD technique to observe the phone calls for reporting applications.

“Costs incurred count on a wide range of variables, including present resources, courses, guidelines and know-how,” Campbell stated. “Each method would be a unique instance, demanding distinctive evaluation to determine the required prices.”

Thad Rueter

Thad Rueter writes about the business of governing administration technologies. He coated regional and condition governments for newspapers in the Chicago region and Florida, as perfectly as e-commerce, electronic payments and related subject areas for a variety of publications. He life in New Orleans.

See Additional Tales by Thad Rueter